PRIVACY NOTICE

Last updated: 17 September 2026

MAK Studios (UK) LTD (“MAK Studios”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This privacy notice explains how we collect, use and protect your personal information when you visit our website, make an enquiry, request a booking, subscribe to updates or otherwise interact with MAK Studios.

1. WHO WE ARE

MAK Studios (UK) LTD operates MAK Studios and the website mak-studios.co.uk.

Our contact details are:

MAK Studios (UK) LTD
1 Hammond Road
Bedford
MK41 0UD
United Kingdom

Email: info@mak-studios.co.uk
Telephone: 01234 676771

For the purposes of UK data protection law, MAK Studios (UK) LTD is responsible for the personal information covered by this privacy notice.

2. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

• Your name

• Email address

• Telephone number

• Company or organisation name, where applicable

• Information you provide about a project, studio session, workshop or booking

• Preferred booking dates and times

• Details contained within enquiries or messages you send us

• Newsletter and marketing preferences

• Information required to provide our services or manage our relationship with you

When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, pages visited, referral source and information about how you interact with the website.

This information may be collected using cookies and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to enquiries

• Process and manage booking requests

• Communicate with you about a studio session, project, workshop or service

• Prepare quotations, briefs and project information

• Deliver services you have requested from us

• Manage our relationship with clients, suppliers and collaborators

• Maintain appropriate business and financial records

• Improve our website, services and customer experience

• Understand how visitors use our website

• Maintain the security and operation of our website

• Send marketing communications where you have consented to receive them or where otherwise permitted by law

• Meet our legal and regulatory obligations

Submitting a booking request through our website does not itself confirm a booking. We may use the information submitted to contact you and discuss or confirm your request.

4. OUR LEGAL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract – processing is necessary to provide a service you have requested or to take steps before entering into a contract with you.

Legitimate interests – processing is reasonably necessary for operating and developing our business, communicating with customers, managing enquiries, improving our services and protecting our business.

Consent – where you have actively given us permission, for example when subscribing to certain marketing communications.

Legal obligation – where we need to process or retain information to comply with applicable law, tax, accounting or regulatory requirements.

Where we rely on consent, you may withdraw that consent at any time.

5. MARKETING COMMUNICATIONS

If you subscribe to receive news, updates or marketing from MAK Studios, we may use your contact details to send you information about our studios, projects, workshops, events, services and other relevant updates.

You can unsubscribe at any time by using the unsubscribe option included in our marketing emails or by contacting us at info@mak-studios.co.uk.

Unsubscribing from marketing communications will not prevent us from contacting you where necessary in relation to an enquiry, booking, project or existing business relationship.

6. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and help us improve the experience we provide.

Some cookies are necessary for the website to function. Other cookies, including analytics or marketing cookies, may require your consent.

Where required, you can manage your cookie preferences through the cookie controls displayed on our website.

You can also control cookies through your browser settings.

7. WIX AND OTHER SERVICE PROVIDERS

Our website is built and hosted using Wix.

We may also use trusted third-party service providers to help us operate our website and business, including providers of website hosting, email, analytics, communications, accounting, payment processing and other business services.

These providers may process personal information on our behalf where necessary to provide their services.

We only provide service providers with information that is reasonably necessary for the relevant purpose and expect appropriate safeguards to be used to protect personal information.

Some providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection law.

8. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Service providers acting on our behalf

• Professional advisers such as accountants, insurers or legal advisers

• Contractors, creatives or production partners where necessary for delivering a project or service

• Government bodies, regulators or law enforcement where required by law

• A purchaser or successor organisation in connection with a legitimate sale, restructuring or transfer of our business

Where appropriate, we limit the information shared to what is reasonably necessary for the relevant purpose.

9. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.

How long we retain information will depend on its nature and our relationship with you.

For example, information connected with completed transactions or contracts may need to be retained for longer periods to satisfy tax, accounting or legal requirements.

Information that is no longer required will be deleted, anonymised or securely retained until deletion is reasonably possible.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Ask us to restrict how we use your information

• Object to certain processing

• Request the transfer of certain information to you or another organisation

• Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, contact us at info@mak-studios.co.uk.

We may need to verify your identity before completing a request.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your personal information has not been handled appropriately.

12. CHILDREN AND YOUNG PEOPLE

Some MAK Studios workshops, experience days or creative activities may involve young people.

Where personal information relating to a child or young person is collected, we will handle that information appropriately and in accordance with applicable data protection requirements. Where necessary, information or consent may be obtained from a parent, guardian, school, college or other responsible organisation.

Our general website is not designed to intentionally collect unnecessary personal information from children.

13. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services.

MAK Studios is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy information provided by those organisations when visiting their websites.

14. CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page with the updated date shown at the top.

15. CONTACT US

If you have questions about this privacy notice, how we use your personal information or wish to exercise your data protection rights, contact:

MAK Studios (UK) LTD
1 Hammond Road
Bedford
MK41 0UD
United Kingdom

Email: info@mak-studios.co.uk
Telephone: 01234 676771